Terms of Business
1. Introduction
This document outlines the services we provide. It is an important document, so please make sure you read it carefully. If you have any questions, please feel free to contact us. Last updated 1/10/2020 You should read this document alongside our Privacy Policy.
2. Who we are
Aoife Nolan t/a – A.B. Mortgage is an Appointed Representative of Dragon Brokers Limited t/as The Dragon Network which is authorised and regulated by the Financial Conduct Authority under registration number 599430. Registered office: 61 Bridge Street Kington HR5 3DJ
3. Our services
We are a mortgage intermediary service and have access to a comprehensive range of mortgage products. Our service is only available to UK residents with properties registered in the UK. As part of our service, we will take time to understand your requirements and explain all parts of the mortgage journey to you. If you wish to see a full list of lenders we use, please contact your adviser.
4. Our fees
The lender recommended may pay us a commission for the service that we provide. This will be disclosed to you before completion of your mortgage. You will receive a key facts illustration when considering a particular mortgage which will detail any fees relating to it.
5. Monitoring Service
We will keep in regular contact and email you periodically to keep you updated on your mortgage deal. You will automatically benefit from this service on completion of your mortgage application. If you wish to stop this service, contact us. We may retain certain data required based on our regulatory requirements.
6. Intermediary Service
We will provide mortgage advice based on your personal information and circumstances; we do not provide execution-only service. Once we have established which mortgage is most suitable for you, we will make a recommendation based on your preferences and circumstances. It is your responsibility to ensure the information you provide is factual and accurate. We may need to see evidence to support your application with the lender. We will provide you with a mortgage illustration based on our research. Please take time to read and understand this document. It is important to note that if we recommend a Buy-to-Let mortgage for you, not all Buy-to-Let mortgages are regulated by the FCA.
7. Mortgage Application
There are various stages to the mortgage application process when using our intermediary service. We will keep in regular contact with you throughout the process and if we are unable to assist, we will contact you at the earliest possible opportunity to inform you. We may refuse to proceed with an application for the following reasons: – The information provided is not factual, accurate or misleading – We believe that the available products are not suitable to your circumstances – We have reason to believe that you have made a high volume of applications and/or repeatedly apply then withdraw. – You fail our know your customer (KYC) and anti-money laundering (AML) due diligence process If you are applying for a mortgage in respect to a property you wish to purchase, it is your responsibility to provide all necessary information including the solicitor, estate agent and/or conveyancer. We may also require proof of deposit to further satisfy our requirements.
8. Ancillary Products
We may offer you alternative services including life, critical illness, income protection, accident/sickness, and unemployment insurance. We may also offer building and content insurance to you if you require.
9. Collecting your data
In order to advise you on the best mortgage for your circumstances, we are required to complete a fact find. We may also require documentation to support your application such as: passport, driving licence, bank statements, payslips, tax overview or accounts.
10. Data Protection
We will hold the personal information provided by you securely and in confidence. Please ensure you read our privacy policy so that you are aware of how we process your data. This will offer more detail on how we collect, use and retain your data.
11. Financial Crime
We are committed to ensuring there is integrity within the UK mortgage market. All transactions relating to our services adhere to the Money Laundering Regulations and Proceed of Crime Act. We are required by the FCA to have adequate systems and controls in place to prevent the furtherance of Financial Crime.
12. Our complaints process
Our priority is to offer the highest level of service to our customer. Your feedback is important to us and helps us understand where we can improve. If there is a problem, please let us know and we will do everything we can to resolve it straight away. If your complaint refers to your personal data and how this is processed, you can find more information about your rights in our Privacy Policy. If your complaint cannot be resolved straightaway, we will acknowledge receipt in writing, confirming our understanding of your complaint, the complaint handler and giving you the opportunity to provide further information or documents. If you are dissatisfied with our response, you can contact the Financial Ombudsman Service. They are a free and independent service. You must do so within six months of the date of AB Mortgage final response letter. Website: www.financial -ombudsman.org.uk Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR 13. Intellectual Property We are the owner and reserve all rights to all intellectual property rights attributable to our site and its contents. This includes copyright works and trademarks. The content on our website is provided for information only.
Privacy Policy
1. Introduction
This privacy policy relates to www.abmortgage.co.uk (Aoife Nolan t/a – A.B. Mortgage) it informs you the customer, what to expect and how we collect data and information held about you.
2. Data Collected
This version was last updated on 01/10/2020 and we regularly review to ensure the accuracy of the document. This Privacy Policy explains how we look after your personal data, your privacy rights and how the law protects you. For the purpose of the General Data Protection Regulation (GDPR) 2018, the registered data controlled is our compliance officer, whose registered address is The Dragon Network, Stafford Court, 145 Washway Road, Sale, Greater Manchester, M33 7PE.
Our trading address is 61 Bridge Street Kington HR5 3DJ
We may contact you via phone, email, SMS, or other agreed communication methods including WhatsApp to obtain further information to support and complete our service. Should you wish to complete an application we may also require information in hard copy form sending via postal services.
When we complete a fact find we will collect the following information from you within the advice process: – Loan details – Application(s) details – Employment/Income – Credit commitments – Adverse – Portfolio – Property details – Solicitors/Accountants – Budget planner – Products, features & preferences In addition to this, we may collect information from you during the mortgage application process including: – Your credit report – Identification, anti-money laundering and address verification – Bank statements – Payslips, P60 and contracts of employment – Tax year overviews and accounts We may also collect personal information from you over the telephone for mortgage and general/ life insurance purposes.
We hold the right to record our telephone calls for training and quality purposes. We will store a variety of data which includes: – Identity – Contract – Financial – Transaction – Technical – Profile and usage – Marketing and communication If you would like more information on the above, please feel free to contact us and we would be able to explain in detail. We collect data relating to those that are financially dependent as this affects our affordability calculations to provide you with the most suitable recommendation However, we will only ask for further data relating to any dependents if specifically required to submit an application to a lender.
We may also record information about potential vulnerabilities to meet the obligations of the Financial Conduct Authority (FCA) with regards to vulnerable customers. We may share your information with the following entities: – Any Dragon Group company – Any regulatory body, ombudsman or law enforcement who has authority – Any electronic identification form we use for identification, anti-money laundering and address verification purposes – A mortgage lender; to allow us to make the mortgage application on your behalf – Any third parties who are involved within the mortgage journey; conveyancers, solicitors, surveyors, mortgage clubs and Dashly platform – Insurance providers with whom we complete general / life insurance applications with on your behalf We will ensure all data remains within the EEA and captured under the General Data Protection Regulation (GDPR) Under this you have various rights in relation to your information. You have the right to: – Be informed – Have access to your information – Have personally identifiable information rectified – Erase your personally identifiable information (this is not absolute and only applies to certain circumstances where there is no legal obligation) – Restrict processing of personally identifiable data – Object to the processing of your data If you would like more information relating to the above, please feel free to contact us and we will answer any questions that you have openly and transparently. If you apply for a mortgage through us, the lender may use this information to help make its decision about whether or not to lend to you.
3. Complaints
If you have a compliant about how we handle your data, please contact us Include your name, address, preferred contact number and the email address you signed up with. We will investigate your complaint promptly and will respond to you with our findings. If we have been unable to resolve your information rights concern, you can raise the matter with the Information Commissioner’s Office (ICO), who is the regulator for data protection in the UK. You can contact them on 0303 123 1113 to find out more.
4. Cookies
Cookies are a small text file places on your device or computer when using our website. They allow us to understand the number of visitors we have so that we can analyse data about web traffic and helps us to improve our website. Cookies can be temporary or permanent and do not collect personal or identifiable information about you. Temporary cookies form part of the security process and permanent cookies identify the link you used to find our website.